FAQs
Please carefully read below for some of the most common FAQs. For any other questions you may have, please email oneshyseagull@gmail.com and I will try and get back to you as soon as possible ◡̈
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How long will my order take to ship?
- Please allow 1-2 weeks for your order to ship.
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Where do you ship?
- Domestic: U.S. (Including Alaska, Guam, Hawai'i)
- International:
- Asia: Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Vietnam
- Europe: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
- North America: Canada, Costa Rica, Greenland, Guadeloupe, Guatemala, Mexico, Panama
- Oceania: Australia, French Polynesia, New Zealand, Samoa
- South America: Brazil, Chile, Colombia
- Africa: Egypt
- Please understand that the shipping costs for international orders will be higher
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How do I track my order?
- Tracked shipping options will receive a tracking number when the order ships.
- Letter Mail (Stickers ONLY) will not receive a tracking number. A postage stamp is used instead.
- Tracked shipping options will receive a tracking number when the order ships.
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What if my package says delivered but I didn't receive it?
- Please email me at oneshyseagull@gmail.com and I will try to help you resolve this.
- Please email me at oneshyseagull@gmail.com and I will try to help you resolve this.
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Can I change my shipping address?
- If you have entered the wrong shipping address after placing an order, please email me as soon as possible with the new shipping address. Additional fees may apply depending on the location.
- If you have entered the wrong shipping address after placing an order, please email me as soon as possible with the new shipping address. Additional fees may apply depending on the location.
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What should I do if my item arrives damaged?
- I will always do my best to ensure the products arrive safely but if they are damaged in any way, please email me and I will try to help you.
- I will always do my best to ensure the products arrive safely but if they are damaged in any way, please email me and I will try to help you.
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Do you accept returns or exchanges?
- Unless the product was damaged en route, there will be no returns or exchanges accepted.
- Unless the product was damaged en route, there will be no returns or exchanges accepted.
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When will sold-out products restock?
- All sold-out items that will be restocked will be announced on my Instagram at @shyseagulls and through email.
- All sold-out items that will be restocked will be announced on my Instagram at @shyseagulls and through email.
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Do you offer wholesale or commissions?
- Not at the moment, but I welcome any collaborations!
- Not at the moment, but I welcome any collaborations!
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Are your stickers waterproof/dishwasher-safe?
- Yes, they are waterproof but please expect the normal wear and tear after constant use.
- Yes, they are waterproof but please expect the normal wear and tear after constant use.
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Where can I shop Shy Seagulls in person?
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- Please check out my events page under 'About'.
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